FAQ
Frequently Asked Questions
Ordering and customization
How do I order a custom product?
Select a product and the available measurements, color and options. Review all specifications before checkout because custom-made products are produced for your order.
Can I order fabric samples?
Yes. Fabric swatch samples are available for purchase in our Fabric Swatches collection.
Shipping
How long does delivery take?
Order processing takes 1–8 business days. Standard shipping takes 20–35 business days and costs US$5.99. Express shipping takes 12–20 business days and costs US$79.
When is standard shipping free?
Standard shipping to the United States is free when the merchandise subtotal shown in the cart after discounts is US$299 or more.
Are U.S. customs duties included?
Yes. Prices and shipping charges shown by us include customs duties and VAT for U.S. deliveries.
Returns and warranty
Can I return a custom-made product?
Non-defective customized products are final sale. We accept eligible claims for a verified manufacturing defect or production error, an incorrect item caused by us, or documented transit damage. Review our Return and Refund Policy.
What warranty is provided?
Products include a 3-year limited warranty for verified material or manufacturing defects. Review our 3-Year Warranty Policy.
What if my order arrives damaged?
Email info@usadrapery.com within 7 calendar days of delivery with your order number, shipping label and clear photos.
Contact
Email info@usadrapery.com or call +86-18930107876. We normally respond within 1–2 business days.
Orders & Returns
TRACK YOUR ORDER
After we ship your order, the system will send you the carrier tracking number and carrier information. You can log in tohttps://www.17track.net/Check shipping status
SHIPPING TIMES & COSTS
Order processing takes 1–8 business days. Standard shipping takes 20–35 business days and costs US$5.99. Express shipping takes 12–20 business days and costs US$79. Standard shipping is free for U.S. orders of US$299 or more after discounts.
RETURNS
For more information, please visit our Returns & Refunds Policy page.(Refund policy)
RETURN TIME LIMIT
Non-defective custom-made items are final sale. Report transit damage or an incorrect item within 7 calendar days of delivery. Submit other verified manufacturing defect or production error claims within 30 calendar days of delivery by emailing info@usadrapery.com with the order number, shipping label and clear photos or video.
REFUND LIMIT
After an eligible claim is verified, we may repair, remake, replace or refund the affected item. Approved refunds are issued to the original payment method within 3–5 business days; the financial institution may require another 3–10 business days to post the funds.
Payment
VAT & DUTIES
Our prices include customs duties and VAT, so buyers do not need to pay them.
CANCELLATION
Orders may be cancelled without charge within 12 hours of placement if production has not started. Once production starts, changes or cancellation may not be possible. Shipped custom-made items cannot be cancelled.
PAYMENT METHODS
The payment methods listed at the bottom of the website are all the payment methods we accept. If you have any questions, please contact us here.
Measurement & Installment
Measurement of Interior Finishes
For Roman shades, special attention is required during interior measurements. We will ship based on the actual dimensions you provide, with a typical tolerance of within 0.5 inches.
Regarding the relationship between drapery pleats and fabric usage
Typically we use double the fabric quantity. For triple pleats, we generally use 2.3 times the fabric quantity.
Regarding Curtain Installation
We provide a printed installation manual for curtains. Upon receiving your order, you may follow the printed instructions for installation. Should you encounter any issues, please feel free to contact us at any time.
Regarding Curtain Color Variation
Due to screen display limitations, there may be slight color differences between the actual fabric images and the physical fabric. This variation stems from differences in various screens. Color differences within the acceptable range for color variations are considered normal. If you are concerned about color variation, we recommend purchasing a fabric swatch first.