Refund policy
Return and Refund Policy
Last updated: August 17, 2026
USADrapery products are made to the measurements and options selected by each customer. Because these are customized products, non-defective custom-made items are final sale and are not eligible for return or exchange.
Eligible claims
We accept claims for a verified manufacturing defect or production error, an incorrect item or specification caused by us, or documented damage in transit. Examples include the wrong product, wrong lining, or dimensions that materially differ from the confirmed order because of our production error.
- Report transit damage or an incorrect item within 7 calendar days of delivery.
- Submit other manufacturing defect or production error claims within 30 calendar days of delivery.
- Email your order number, the shipping label, a description of the issue, and clear photos or video to info@usadrapery.com.
Do not return an item before receiving written authorization and the return address from us. Approved items must be unused, unaltered and, where reasonably possible, in their original packaging.
Items not eligible for return or exchange
- Change of mind or color preference;
- Customer measurement, size, color or option selection errors;
- Minor color differences caused by screens, lighting or normal dye-lot variation;
- Normal wear, sun fading, misuse, improper installation, accidents, unauthorized modification or self-repair;
- Custom-made items without a verified manufacturing defect, production error or documented transit damage.
Resolution, return shipping and refunds
After we verify an eligible claim, we may repair, remake, replace or refund the affected item, depending on the issue. We pay reasonable return shipping costs for an approved eligible claim and do not charge a restocking fee for that claim.
If a refund is approved, it is issued to the original payment method within 3–5 business days after approval or receipt and inspection of the authorized return. Your bank or card provider may require an additional 3–10 business days to post the funds.
Cancellation
An order may be cancelled without charge within 12 hours of placement if production has not started. Once production starts, changes or cancellation may not be possible. Shipped custom-made items cannot be cancelled.
Warranty
Manufacturing defects may also be covered by our 3-Year Warranty Policy. The warranty does not create a right to return a non-defective customized product.
Contact
Email info@usadrapery.com, call +86-18930107876, or write to Shanghai Jidoumi Business Consulting Co., Ltd., Room 101, Building 6, No. 2222 Huancheng Road, Juyuan New District, Jiading District, Shanghai 201800, China.